When, why and how do I verify my account?
When, why and how do I verify my account?
At MegaRush our number 1 priority is to offer you a great Mega experience in a safe environment. To fulfil this and as part of standard compliance regulations, MegaRush is required to ensure that we have valid proof of identification and residency from all players.
Why must I verify my account?
The licence that we hold, granted by MGA (the Malta Gaming Authority), imposes rules on operators such as MegaRush to help prevent underage gambling, reduce criminal activity and protect vulnerable people.
What do you do with my information?
Protecting your information is of the highest importance. All documents you upload are stored securely, encrypted, and kept private as per our privacy policy.
When must I verify my account?
To stay compliant we must request documents to verify your name and identity, address, source of funds etc. This is normally requested as you request your first withdrawal, but can also be asked for at an earlier or later stage.
Regular checks are conducted on accounts where this information is outstanding. During the verification process, we might also request additional documentation. This is for your and our safety.
Any pending transactions may be cancelled should you not provide the verification documentation within 2 days.
Where do I upload my documents?
You can upload documents to verify your account here.
Please note that you must have first been requested to verify. If you would like to verify beforehand, please contact us on Live Chat and we will provide you with additional instructions.
How do I verify my account?
Below you will find more information on each type of document request you might receive. Please contact us should you have any additional queries or struggling with your verification-process.
Top tips for document upload:
Make sure the full document photo page is visible and none of the information is covered.
Please check that your document has not expired and is still valid before you upload it.
Ensure good light and high quality of the pictures with all details clear and fully readable. Avoid using flash.
Ensure that all details on your documentation match your account details.
If there is information on both sides of the document, then make sure that you upload both sides.
Please upload scanned copies or pictures of the original printed document. In terms of some proof of address and bank statements, an unaltered PDF or screenshot may be accepted. See more details per type of request.
Proof of Identity
- Any of the following government-issued documents may be used to verify your name and date of birth as they appear in your registered MegaRush account, conditional to it being a valid picture ID that has not expired. Please upload clear scans/pictures of any of these documents:
Photo Driver’s license - front and back and showing all 4 corners. Make sure the picture is not blurry.
Passport - Photo page only. The picture must show all 4 corners of the photo page. Make sure the picture is not blurry.
National Identity Card - front and back and showing all 4 corners. Make sure the picture is not blurry.
Proof of Address
- All address verification documents must have been issued within the last three months and must show your full name and full address as they appear in your registered MegaRush account. It must have a clear date of issue, a logo or name of the sender and show the type of document.
Amazon invoices or other online purchase invoices are not accepted as proof of address
We will be able to accept clear scans or pictures of any of the following documents as proof of residential address:
Utility / Telephone bill (Mobile bills are not accepted)
Medical bill
Medical Insurance
Property receipt
Government documentation, for example, Tax declaration
Credit card or Bank statement
Screenshot of a bank statement to prove your address must contain:
Bank name and/or bank logo
Bank statement issue date (issue date must be within the last 3 months)
Your name (as registered on ML account)
Your address (as registered on ML account)
Account IBAN (All SEPA country banks must display an IBAN number on the customer's bank statement)
Selfie
- Sometimes we will ask for selfie verification. This means uploading a picture of yourself while holding your ID up to your face.
Make sure you take the photo with enough light to get a clear picture
Hold up the ID right next to your face. Make sure both your face and ID are clear and nothing on the ID is covered.
Credit Card
- If you have used a Credit Card on your account, we might request copies of this to verify the card.
Make sure you take the photo with enough light to get a clear picture of both front and back of the credit card
It is very important that you make sure we can only see the first six and last four digits in the card number on the pictures you send us, e.g. 123456**1234. Kindly cover the digits in between with a small paper or similar.
Also make sure to cover the CVC/CVV on the back of the card.
We must be able to see your name and expiry date of the card.
The card must have your signature on the back.
Ensure that all four corners of the card is visible in the pictures.
Bank Statement
- If you have made deposits or are requesting withdrawals to a bank account, we might request a Bank Statement to verify your bank account.
Log in to your online bank and extract a bank statement to pdf, showing bank name, your full name and full bank account number. Upload this pdf directly to us without altering it.
If you can't access your online bank or retrieve a bank statement from there, then visit your bank and ask them to provide you one. Ensure it is stamped and signed.
Screenshot from online bank must contain:
Bank name and/or bank logo
Bank statement issue date (issue date must be within the last 3 months)
Your name (as registered on ML account)
Your address (as registered on ML account)
Transaction details
Account IBAN (PS! All SEPA country banks must display an IBAN number on your bank statement)
Proof of E-wallet
- If you have made deposits or are requesting withdrawals to an e-wallet, we might request a screenshot to verify your account.
- Log in to your e-wallet and take a screenshot where your e-mail address, username and name is fully visible and it is also clear that you are logged in.
Why did you not accept my documentation?
It might happen that you receive a request to send new documents. It is very important to follow the instruction given in the request and also please read through our top tips and examples above.
We understand that this process can be frustrating, especially if you keep getting documents declined. We will do our best to process your documents quickly and assist you should you encounter any issues.