Question 1

What welcome offer do new players get?

Accepted Answer

New players can claim a welcome package across their first deposits. The exact amount, the number of free spins and the currency depend on your market, so the offer shown on this page is the one that applies to you — its full terms sit directly beneath it.

Question 2

How do I claim a bonus?

Accepted Answer

Bonuses are claimed during a deposit. On the second step of the deposit flow you'll see the offers available to you — pick one, and the "plus" icon next to it opens that offer's terms.

Question 3

What are wagering requirements?

Accepted Answer

A wagering requirement is the amount you need to stake before bonus funds and anything won with them become withdrawable cash. While you're working through it you can't withdraw the deposit or the winnings tied to that bonus; once it's complete, the whole bonus balance converts to cash.

Question 4

What's the maximum bet while I'm wagering a bonus?

Accepted Answer

The equivalent of €5 per spin or round in your currency, until the wagering requirement is met. That includes double-up wagers after a round has finished.

Question 5

Do all games count towards wagering?

Accepted Answer

No. While you're playing with a casino bonus you can't play live casino, and a list of excluded slots applies. Both are set out in our [bonus terms](/bonus-terms).

Question 6

What does "max win" on a bonus mean?

Accepted Answer

It's a cap on how much of your bonus or free-spin winnings converts to cash once you've completed the wagering. Anything above the cap isn't converted.

Question 7

Where do I find the full terms of an offer?

Accepted Answer

Every promotion on this page has its own terms beneath it, and you'll also find them from the "plus" icon next to the offer during a deposit. Our general [bonus terms](/bonus-terms) apply to all of them.

Question 8

Do bonuses expire?

Accepted Answer

Yes — each offer has its own validity period and wagering deadline, stated in that offer's terms. Check them before you claim, so you know how long you have.

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